Privacy Policy

1. Introduction

DIGISCALE TECHNOLOGIES (OPC) PRIVATE LIMITED ("Digiscale", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application platform and related services (the "Service").

This Privacy Policy applies to all users of our Service, regardless of location, and complies with applicable data protection laws including the Information Technology Act, 2000 (India), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).

2. Data Controller Information

3. Information We Collect

3.1 Information You Provide Directly

When you register for and use our Service, we collect:

• Registration Information:
  • Full name
  • Email address
  • Phone number
  • Company name (optional)
• Billing Information:
  • GST number (for business accounts in India)
  • Billing address
  • Payment method details (processed by secure third-party providers)
• Profile Information:
  • Profile picture (optional)
  • Preferences and settings
  • Communication preferences
• Content and Communications:
  • Data and content you upload or create using our Service
  • Support requests and communications
  • Feedback and survey responses

3.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information:
  • Device type, operating system, and version
  • Browser type and version
  • Screen resolution and device capabilities
  • IP address and general location information
• Usage Information:
  • Pages visited and features used
  • Time and duration of visits
  • Click patterns and navigation paths
  • Search queries within our Service
• Technical Information:
  • Log files and error reports
  • Performance metrics
  • Security and fraud prevention data

3.3 Analytics and Tracking

We use Google Analytics to collect usage statistics and improve our Service. This includes:

• Page views and session duration
• User demographics and interests (when available)
• Traffic sources and referral information
• Conversion and goal completion data

3.4 Cookies and Similar Technologies

We use different types of cookies and similar technologies:

• Essential Cookies: Required for login, sessions, and basic functionality
• Preference Cookies: Store your settings and preferences
• Security Cookies: Help detect fraudulent or suspicious activity
• Analytics Cookies: Collect usage statistics (via Google Analytics)

For detailed information about our cookie usage, please see our Cookie Policy.

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Provision

• Create and manage your account
• Provide access to our Service features
• Process transactions and manage subscriptions
• Provide customer support
• Authenticate users and prevent fraud

4.2 Communication

• Send service-related notifications
• Respond to inquiries and support requests
• Send important updates about our Terms or Privacy Policy
• Send marketing communications (with your consent)

4.3 Service Improvement

• Analyze usage patterns and trends
• Improve our Service features and functionality
• Develop new products and services
• Conduct research and analytics

4.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and security threats
• Resolve disputes and legal claims

5. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Contract: Processing necessary to perform our Service agreement with you
• Legitimate Interest: Service improvement, fraud prevention, and business operations
• Consent: Marketing communications and optional features (withdrawable at any time)
• Legal Obligation: Compliance with applicable laws and regulations

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Email delivery and communications
• Analytics and performance monitoring
• Customer support services
• Security and fraud prevention

6.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Protect users or the public from harm

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to equivalent privacy protections.

6.4 Consent

We may share information for other purposes with your explicit consent.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Other legally recognized transfer mechanisms

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular privacy and security training
• Incident Response: Procedures for handling security breaches

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

9.1 Retention Periods

• Active Accounts: While your account is active and for a reasonable period after
• Billing Records: As required by tax and accounting laws (typically 7 years)
• Marketing Data: Until you withdraw consent or request deletion
• Analytics Data: Anonymized data may be retained indefinitely

10. Your Rights and Choices

10.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Restrict or object to certain processing

10.2 Communication Preferences

You can:

• Opt out of marketing communications
• Update your notification preferences
• Manage cookie settings

10.3 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights:

• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with supervisory authorities

10.4 CCPA Rights (California Users)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Delete personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your rights

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

12. Third-Party Services

Our Service may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you use.

12.1 Google Analytics

We use Google Analytics to analyze usage of our Service. Google Analytics may collect information about your use of our Service and other websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

14.1 Response Time

We will respond to your requests within the timeframes required by applicable law:

• GDPR requests: Within 30 days (may be extended to 60 days for complex requests)
• CCPA requests: Within 45 days (may be extended to 90 days with notice)
• General inquiries: Within 7 business days